Business Support & Branding
Website Maintenance & Technical Support
Updates, backups, security monitoring and quick fixes that keep your website secure, fast and working, with a named team to call when something needs changing.
Overview
Peace of mind after launch
Websites need care. Software updates fix security issues, plugins change, forms stop delivering and content needs updating. Left alone, small problems grow into outages.
Our maintenance plans cover the essentials every month and include time for content changes and small improvements, with clear response times for urgent issues.
Benefits
What you get
Safe updates
WordPress, theme and plugin updates tested before they reach your live site.
Backups you can restore
Daily off-site backups with regular restore tests.
Monitoring
Uptime, security and form delivery checks, with alerts handled by our team.
Help when you need it
Included support time for edits, fixes and small new features.
Process
How we work
A clear sequence from first conversation to measurable results.
Health check
We review the site, hosting, plugins and backups, and fix anything urgent.
Onboard
Monitoring, backups and update routines are set up, and access is documented securely.
Maintain
Monthly updates, checks and your requested changes, handled by a named team.
Report
A short monthly report covers what was done, what we found and what we recommend.
Deliverables
What is included
Typical deliverables for this service. Your proposal lists exactly what is included for your project.
- Monthly core, theme and plugin updates
- Daily off-site backups
- Uptime and security monitoring
- Form and email delivery checks
- Monthly support hours for changes
- Monthly maintenance report
Do you maintain websites you did not build?
Yes. We start with a health check to understand the site, then bring it onto a maintenance plan.
What happens if the site goes down?
Monitoring alerts us, and we investigate and restore service according to the response time in your plan.
Can unused support hours roll over?
This depends on the plan. Terms are set out clearly in the agreement before you start.
Explore more
Related services
SEO & Organic Growth
Faster pages on every device through better hosting, images, caching and code.
Learn more
Website & Development
Fast, secure business websites on WordPress or custom code, built to be edited by your own team.
Learn more
SEO & Organic Growth
A thorough review of crawling, indexing, speed and structure, with a prioritised list of fixes.
Learn more
Start a project
Talk to us about Website Maintenance
Tell us about your business and goals. We reply with practical next steps and a written proposal.